Privacy Policy

1. What Information Do We Collect

We collect personal information that you voluntarily provide when you:

• Create an account
• Request information about our Services
• Contact support
• Use features of the platform

Information may include:

• Names
• Email addresses
• Phone numbers
• Mailing addresses
• Billing information
• Authentication data
• Customer contact information uploaded by users

Client Responsibility for Customer Data

Clients using the Services may upload or transmit customer contact information for the purpose of sending review invitations and related communications.

Clients represent and warrant that they have obtained all required permissions, consents, and legal authority required by applicable laws to contact those individuals via SMS, email, or other electronic communications.

During account setup or when uploading contact information, clients are required to confirm that they have obtained appropriate consent.

ReviewBoost does not independently verify how customer contact information was obtained and relies on the client's representations that such data was collected lawfully.

Payment Data

Payments are processed by Stripe. ReviewBoost does not store full payment card information. For Stripe's privacy practices, see stripe.com/privacy.

2. How Do We Process Your Information

We process personal information to:

• Provide and maintain our Services
• Create and manage accounts
• Respond to support requests
• Send administrative communications
• Send review invitations on behalf of our clients
• Improve our platform and services
• Prevent fraud and maintain security
• Comply with legal obligations

Case Studies and Marketing Use

We may use certain business-related information to create case studies or marketing materials about our Services. This may include:

• Client business name and logo
• Publicly available reviews
• Testimonials
• High-level performance results such as increased review volume

If you prefer not to have your business included in marketing materials, contact us at contact@codexreputation.com.

3. Legal Bases For Processing

We process personal information when we have a valid legal basis including:

• User consent
• Contractual necessity
• Legal compliance
• Legitimate business interests

4. When and With Whom We Share Information

We may share information with trusted service providers including:

• Cloud hosting providers
• Payment processors
• Email and SMS delivery platforms
• Analytics providers
• Authentication services
• AI service providers

Third-Party Platform Disclaimer

ReviewBoost integrates with third-party platforms such as Google and social media networks. These platforms operate independently and may remove or modify reviews at their discretion. ReviewBoost cannot guarantee the visibility or permanence of reviews on third-party platforms.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain platform security
• Analyze usage patterns
• Improve platform performance
• Personalize user experiences

6. Artificial Intelligence Products

Some features of our platform use artificial intelligence technologies provided by third-party providers including OpenAI. Users may disable certain AI features within their account settings.

7. How Long We Keep Your Information

We retain personal information for as long as necessary to:

• Provide the Services
• Maintain active accounts
• Comply with legal obligations
• Resolve disputes

Data may remain in backups or archives for a limited period after account closure.

8. How We Keep Your Information Safe

We implement security safeguards including:

• Encryption of sensitive data
• Secure infrastructure
• Access control systems
• Authentication safeguards

However, no system can guarantee complete security. We encourage you to use strong, unique passwords and to contact us immediately if you suspect any unauthorized access to your account.

9. Information From Minors

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately at contact@codexreputation.com.

10. Your Privacy Rights

You may have rights including:

• Access your personal information
• Correct inaccurate information
• Delete personal data
• Withdraw consent

Requests can be submitted to contact@codexreputation.com or by calling +1 (213) 973-7749, Mon–Fri 9am–6pm MST.

11. Do Not Track Features

We currently do not respond to browser Do Not Track signals due to the lack of a standardized industry approach to such signals. We continue to monitor developments in this area and may update this policy accordingly.

12. United States Privacy Rights

Residents of certain states (including California, Colorado, Connecticut, Utah, and Virginia) may have rights to:

• Access collected personal data
• Correct inaccurate data
• Request deletion of personal data
• Opt out of certain data uses

To exercise these rights, contact us at contact@codexreputation.com.

13. Data Usage and Sharing

Mobile Opt-In Data

Mobile numbers provided through our platform are used only to send relevant communications such as review invitations or notifications.

We do not sell or share mobile opt-in data with third parties for marketing purposes.

Users can opt out at any time by replying STOP to any SMS message.

14. Updates To This Notice

We may update this Privacy Notice periodically. Updates will be reflected by the "Last Updated" date at the top of this policy. We encourage you to review this policy regularly to stay informed about how we protect your information.

15. Contact Information

If you have questions or concerns about this Privacy Policy, please contact us through any of the following channels:

16. Review, Update, or Delete Your Data

You may request to access, correct, or delete your personal information at any time. For security purposes, we may verify your identity before processing your request.

Submit requests to: contact@codexreputation.com or call us at +1 (213) 973-7749, Mon–Fri, 9am–6pm MST.