Terms of Service

1. OUR SERVICES

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

ReviewBoost (a DBA of Codex Reputation LLC) is a comprehensive reputation management platform designed to help businesses elevate their online presence and build trust with consumers. Our services include: automated review requests via professionally crafted text and email invitations; reputation monitoring and insights across multiple platforms; professional review responses; repurposing reviews for marketing; and system integrations with your CRM, Google Business Profile, and social media accounts.

2. INTELLECTUAL PROPERTY RIGHTS

Our intellectual property

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks"). Our Content and Marks are protected by copyright and trademark laws and treaties in the United States and around the world. The Content and Marks are provided in or through the Services "AS IS" for your internal business purpose only.

Your use of our Services

Subject to your compliance with these Legal Terms, we grant you a non-exclusive, non-transferable, revocable license to access the Services and download or print a copy of any portion of the Content to which you have properly gained access, solely for your internal business purpose. No part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission. Please address such requests to contact@codexreputation.com. Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.

Your submissions and contributions

By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services ("Submissions"), you agree to assign to us all intellectual property rights in such Submission. We shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.

When you post Contributions, you grant us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide right and license to use, copy, reproduce, distribute, sell, publish, broadcast, store, publicly perform, publicly display, reformat, translate, excerpt, and exploit your Contributions for any purpose. You are responsible for what you post or upload and confirm that your Submissions comply with our Prohibited Activities policy.

3. USER REPRESENTATIONS

By using the Services, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information; (3) you have the legal capacity and agree to comply with these Legal Terms; (4) you are not a minor in the jurisdiction in which you reside; (5) you will not access the Services through automated or non-human means; (6) you will not use the Services for any illegal or unauthorized purpose; and (7) your use of the Services will not violate any applicable law or regulation. If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services.

4. USER REGISTRATION

You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

5. PURCHASES AND PAYMENT

We accept the following forms of payment: Visa, Mastercard, American Express, Discover, and PayPal. You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. All payments shall be in US dollars. We may change prices at any time and reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment. We reserve the right to refuse any order placed through the Services.

6. SUBSCRIPTIONS

Billing and Renewal

Your subscription will continue and automatically renew unless canceled. You consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge, until such time as you cancel the applicable order.

Cancellation

You can cancel your subscription at any time by logging into your account and initiating cancellation from within the platform. Cancellations must be initiated by the verified account owner or an authorized administrator. Your cancellation will take effect at the end of the current paid billing term unless otherwise specified. If you have questions or are unsatisfied with our Services, please contact us at contact@codexreputation.com or call +1 (213) 973-7749.

Fee Changes

We may, from time to time, make changes to the subscription fee and will communicate any price changes to you in accordance with applicable law.

7. PROHIBITED ACTIVITIES

You may not access or use the Services for any purpose other than that for which we make the Services available. As a user of the Services, you agree not to:

• Systematically retrieve data or other content from the Services to create or compile a collection, compilation, database, or directory without written permission from us.
• Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
• Circumvent, disable, or otherwise interfere with security-related features of the Services.
• Use any information obtained from the Services in order to harass, abuse, or harm another person.
• Use the Services in a manner inconsistent with any applicable laws or regulations.
• Upload or transmit viruses, Trojan horses, or other material that interferes with any party's uninterrupted use and enjoyment of the Services.
• Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
• Attempt to impersonate another user or person or use the username of another user.
• Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services.
• Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you.
• Copy or adapt the Services' software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
• Use the Services as part of any effort to compete with us or otherwise use the Services for any revenue-generating endeavor or commercial enterprise without authorization.
• Sell or otherwise transfer your profile.

8. USER GENERATED CONTRIBUTIONS

The Services may invite you to chat, contribute to, or participate in blogs, message boards, online forums, and other functionality. Any Contributions you transmit may be treated as non-confidential and non-proprietary. When you create or make available any Contributions, you represent and warrant that your Contributions are not false, inaccurate, or misleading; are not unsolicited or unauthorized advertising or spam; are not obscene, violent, harassing, or otherwise objectionable; and do not violate any applicable law, regulation, or third-party rights. Any use of the Services in violation of the foregoing violates these Legal Terms and may result in termination or suspension of your rights to use the Services.

9. CONTRIBUTION LICENSE

By posting your Contributions to any part of the Services, you automatically grant us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide right and license to host, use, copy, reproduce, disclose, sell, publish, broadcast, store, publicly perform, publicly display, reformat, translate, transmit, excerpt, and distribute such Contributions for any purpose, commercial, advertising, or otherwise.

Marketing and Publicity Rights

Client grants Codex Reputation LLC (DBA ReviewBoost) permission to use the Client's business name, logo, trademarks, publicly available reviews and testimonials, and general performance results obtained through the Services for marketing and promotional purposes. This may include website case studies, marketing materials, advertisements, presentations, and social media content. If Client prefers not to have their brand used in such marketing materials, Client may request removal by contacting contact@codexreputation.com and ReviewBoost will make commercially reasonable efforts to honor such requests going forward. We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights associated with your Contributions.

10. SOCIAL MEDIA

As part of the functionality of the Services, you may link your account with online accounts you have with third-party service providers ("Third-Party Accounts"). By granting us access to any Third-Party Accounts, you understand that we may access, make available, and store any content you have provided to and stored in your Third-Party Account so that it is available on and through the Services via your account. You will have the ability to disable the connection between your account on the Services and your Third-Party Accounts at any time. Your relationship with the third-party service providers associated with your Third-Party Accounts is governed solely by your agreement(s) with such third-party service providers.

11. THIRD-PARTY WEBSITES AND CONTENT

The Services may contain links to other websites ("Third-Party Websites") as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties ("Third-Party Content"). Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us. Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave the Services and access the Third-Party Websites, you do so at your own risk.

12. SERVICES MANAGEMENT

We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who violates the law or these Legal Terms; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable any of your Contributions or any portion thereof; (4) remove from the Services or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.

13. PRIVACY POLICY

We care about data privacy and security. Please review our Privacy Policy at reviewboost.so/privacy. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms. The Services are hosted in the United States. If you access the Services from any other region of the world, through your continued use of the Services, you are transferring your data to the United States and expressly consent to have your data transferred to and processed in the United States.

14. COPYRIGHT INFRINGEMENTS

We respect the intellectual property rights of others. If you believe that any material available on or through the Services infringes upon any copyright you own or control, please immediately notify us using the contact information provided in Section 38. Please be advised that pursuant to applicable law you may be held liable for damages if you make material misrepresentations in a Notification. If you are not sure that material located on or linked to by the Services infringes your copyright, you should consider first contacting an attorney.

15. TERM AND TERMINATION

These Legal Terms shall remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SERVICES OR DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party.

16. MODIFICATIONS AND INTERRUPTIONS

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services.

17. GOVERNING LAW

These Legal Terms and your use of the Services are governed by and construed in accordance with the laws of the State of Wyoming applicable to agreements made and to be entirely performed within the State of Wyoming, without regard to its conflict of law principles.

18. DISPUTE RESOLUTION

Binding Arbitration

Any legal action, claim, or dispute arising out of or relating to these Terms, the Services, or the relationship between you and ReviewBoost (Codex Reputation LLC) shall be finally resolved by binding arbitration, NOT by court proceedings. The arbitration shall be administered by JAMS (Judicial Arbitration and Mediation Services) under its Comprehensive Arbitration Rules & Procedures, or if JAMS is unavailable, by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.

• One arbitrator (not a panel)
• Location: Walton County, Florida
• Each party bears its own attorneys' fees unless the arbitrator awards them to the prevailing party
• The arbitrator may award any relief that would be available in court but CANNOT award punitive or exemplary damages
• The arbitration award is final and binding and may be enforced in any court of competent jurisdiction

Exception: Disputes involving less than $1,000 may be resolved by small claims court if either party elects. ReviewBoost may also seek injunctive relief in court to prevent breach of IP rights or misuse of the Service.

BY USING THE SERVICES, YOU ARE WAIVING YOUR RIGHT TO SUE REVIEWBOOST IN COURT AND TO HAVE A JURY TRIAL.

Class Action Waiver

YOU AGREE THAT ANY ARBITRATION OR COURT PROCEEDING SHALL BE CONDUCTED ON AN INDIVIDUAL BASIS ONLY, NOT A CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE ACTION. If this class action waiver is found unenforceable, the entire arbitration clause becomes unenforceable and the dispute shall be governed by the jurisdiction and venue provisions in Section 17.

19. CORRECTIONS

There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.

20. DISCLAIMER

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THE SERVICES AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, ANY PERSONAL INJURY OR PROPERTY DAMAGE RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS, ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, ANY BUGS OR VIRUSES WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, OR ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS.

21. LIMITATIONS OF LIABILITY

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER WILL AT ALL TIMES BE LIMITED TO THE LESSER OF THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE ONE (1) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING OR $500.00 USD.

Attorney's Fees

In any dispute, action, or proceeding arising from these Terms or use of the Services — whether in arbitration, court, or otherwise — the prevailing party shall be entitled to recover all reasonable attorneys' fees, expert fees, court costs, and other expenses incurred in resolving the dispute.

Exclusion of Certain Damages

IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR ANY PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES; LOST PROFITS, LOST REVENUE, OR LOST BUSINESS OPPORTUNITY; LOSS OF GOODWILL OR REPUTATIONAL HARM; LOSS OF DATA OR INFORMATION; COST OF SUBSTITUTE SERVICES OR COVER; DAMAGES ARISING FROM THIRD-PARTY ACTIONS OR END CUSTOMER CONDUCT; OR REGULATORY FINES, PENALTIES, OR GOVERNMENT ACTION. THESE EXCLUSIONS APPLY REGARDLESS OF WHETHER THE DAMAGES WERE FORESEEABLE.

22. INDEMNIFICATION

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys' fees and expenses, made by any third party due to or arising out of: (1) your Contributions; (2) use of the Services; (3) breach of these Legal Terms; (4) any breach of your representations and warranties set forth in these Legal Terms; (5) your violation of the rights of a third party, including but not limited to intellectual property rights; or (6) any overt harmful act toward any other user of the Services with whom you connected via the Services. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims.

23. USER DATA

We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

24. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communication be in writing.

YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES.

25. SMS TEXT MESSAGING

Opting Out

If at any time you wish to stop receiving SMS messages from us, simply reply to the text with "STOP." You may receive an SMS message confirming your opt out.

Message and Data Rates

Please be aware that message and data rates may apply to any SMS messages sent or received. The rates are determined by your carrier and the specifics of your mobile plan.

Support

If you have any questions or need assistance regarding our SMS communications, please email us at contact@codexreputation.com or call +1 (213) 973-7749, Mon–Fri, 9am–6pm MST.

26. CALIFORNIA USERS AND RESIDENTS

If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.

27. MISCELLANEOUS

These Legal Terms and any policies or operating rules posted by us on the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. We may assign any or all of our rights and obligations to others at any time. If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment, or agency relationship created between you and us as a result of these Legal Terms or use of the Services.

Third-Party Beneficiaries

These Terms are entered into solely between the Client and Codex Reputation LLC (DBA ReviewBoost). No third party — including but not limited to any End Customer, employee, contractor, or affiliate — has any rights, benefits, or remedies under these Terms. End Customers have no ability to enforce these Terms or to sue ReviewBoost or the Client for any reason, including for receiving unsolicited communications.

28. DEFINITIONS

Codex Reputation LLC (DBA ReviewBoost) (also referred to as "Company," "we," or "us"): The provider of the review request and reputation solicitation services described in this agreement.

Client (also referred to as "you" or "Customer"): The business, organization, or individual that has contracted with ReviewBoost to use the Services to request reviews from its own customers.

End Customer: An individual or entity who is a customer, patron, or user of the Client's products or services, and whose contact information is provided to ReviewBoost for the purpose of sending review requests.

Services: The review request services and related features provided by Codex Reputation LLC under these Terms. This includes the automated sending of review solicitation communications (such as SMS/text messages and emails) to End Customers on the Client's behalf, integrations with third-party platforms, and any software, websites, or applications through which the service is delivered.

Applicable Laws: All laws, statutes, regulations, and rules applicable to the Client, ReviewBoost, and the handling of End Customer data and communications under these Terms. This includes, without limitation, GDPR, CCPA, CASL, the U.S. CAN-SPAM Act, and the Telephone Consumer Protection Act (TCPA).

29. SCOPE OF SERVICES

ReviewBoost will, on the Client's behalf, send out review request communications to the Client's End Customers via SMS/text messages, emails, or other electronic messages. These messages will typically invite or remind End Customers to leave a review about their experience with the Client's business. The Client authorizes ReviewBoost to connect to and use such integrated systems solely for the purpose of providing the Services.

The Client will have the ability to configure certain default messaging preferences within the Service. By default, ReviewBoost provides pre-approved message scripts/templates and a recommended messaging cadence. The Client can customize the content of the messages, the number of follow-ups, the timing of messages, and other preferences. If no customization is made, the Client agrees that the standard scripts and schedule provided by ReviewBoost are deemed approved by the Client for use.

30. CLIENT RESPONSIBILITIES

Obtain and Maintain Consent: You must have explicit permission from each End Customer before ReviewBoost sends them any SMS or email. This means compliance with opt-in requirements under the TCPA for U.S. text messages, the CAN-SPAM Act for emails, and similar applicable laws. If an End Customer revokes consent or opts out, you are responsible for updating your settings or notifying ReviewBoost to cease messages to that End Customer.

Compliance with Data Privacy Laws: You are responsible for adhering to all applicable data protection and privacy laws in relation to the End Customer data and communications. This includes GDPR (if you handle data of EU residents), CCPA for California residents, CASL for messages sent to Canadian recipients, and any other applicable federal, state, or international laws.

Accurate Data and Lawful Use: You are responsible for the accuracy, quality, and legality of the End Customer contact information and any other data you provide to ReviewBoost. You must only upload data that has been collected lawfully and is up-to-date.

Maintain Integrations and Access: If you choose to integrate third-party accounts or systems with the ReviewBoost Services, you are responsible for maintaining the continuity and validity of those integrations. ReviewBoost is not responsible for any failure to send review requests to the extent caused by disconnected or broken integrations due to the Client's action or inaction.

Regulatory Compliance: The Client is strongly encouraged to consult its own legal counsel to ensure compliance with laws relevant to its specific industry and jurisdiction. The Client will be solely responsible for any legal consequences arising from improper use of the Services.

31. MESSAGING CONTENT & AUTOMATION

By using the Services, the Client acknowledges and authorizes ReviewBoost to send SMS messages, emails, and other electronic communications to End Customers on the Client's behalf. The content of these messages is intended to request a review or feedback and may include the Client's name, contact info, and a link for leaving a review.

By default, ReviewBoost utilizes pre-approved message templates and a standard schedule for follow-ups. The Client agrees that, unless they take action to customize the messaging, the Company may use these default scripts and timing on the Client's behalf. The Client has the ability to edit or override the default message content and schedule at any time through the Service's interface.

ReviewBoost does not independently verify or censor message content and is not liable for any issues arising from the messages, including any claims that the messages were misleading, unsolicited, harassing, or otherwise in violation of a recipient's rights or any law. The Client is solely responsible for the content and frequency of all review request messages sent through the Service.

32. DATA USE & STORAGE

ReviewBoost securely stores Client account data and related information for as long as reasonably necessary to provide services, comply with legal obligations, or maintain legitimate business interests. When a Client cancels their account, ReviewBoost does not automatically delete the Client's data or account information, in order to allow Clients to easily reactivate their account and regain access to historical information, settings, and reports.

Clients may submit a written request to permanently delete all personal and account data from ReviewBoost's systems. Upon receipt of such a request, ReviewBoost will take reasonable steps to permanently erase or anonymize the Client's data in accordance with applicable laws and internal data retention policies. Submit data deletion requests to: contact@codexreputation.com.

33. SERVICE LIMITATIONS & NO GUARANTEES

No Guarantee of Reviews or Outcomes: ReviewBoost does not and cannot guarantee any specific results from the Services. The Company makes no promise regarding the number of reviews that will be obtained, the content or ratings of those reviews, or any improvement in your online reputation or business performance. End Customers retain full discretion on whether to respond to a review request.

Service Availability: While ReviewBoost aims to provide a reliable and accessible service, we do not guarantee uninterrupted or error-free operation of the Services at all times. There may be occasional maintenance downtime, technical issues, or outages. The Service's performance can also be influenced by third-party systems and networks.

"As-Is" Service and Disclaimer of Warranties: ReviewBoost provides the Services on an "as is" and "as available" basis. To the fullest extent permitted by law, the Company disclaims all warranties, express or implied, regarding the Services. The Client assumes all risk as to the results and performance of the Services.

34. TERMINATION & SUSPENSION

Termination by Client: The Client may terminate their subscription or stop using the Services at any time via account settings or by written notice to ReviewBoost. Unless otherwise specified, termination will be effective at the end of the current billing period. It is the Client's responsibility to back up or export any data they wish to retain prior to termination.

Termination or Suspension by ReviewBoost: ReviewBoost LLC reserves the right to suspend or terminate the Client's access to the Services if the Client breaches any material term of these Terms, uses the Service in violation of any law or regulation, poses a security risk to the platform, or if required by law or government authorities. In most cases, ReviewBoost will attempt to provide notice to the Client of any suspension or termination.

Effect of Termination: Upon termination, the Client's right to access or use the Services will cease. ReviewBoost will stop any further scheduled or automated communications to End Customers on the Client's behalf.

No Refunds on Termination for Cause: If the Client's account is terminated by ReviewBoost due to a violation of these Terms or unlawful conduct, the Client will not be entitled to any refund of fees paid for the remaining period of any subscription.

Termination for Convenience by Company: ReviewBoost reserves the right to terminate the agreement for convenience. In such cases, the Company will provide at least 30 days' advance notice to the Client and will refund any prepaid fees covering the period after the termination effective date.

Survival of Terms: Provisions that by their nature should survive termination — such as indemnification, liability limitations, governing law, dispute resolution, and accrued payment obligations — will continue in effect after the termination or expiration of the Services.

35. INDEMNIFICATION CLAUSE

You represent and warrant that you will only upload, import, or otherwise provide to ReviewBoost contact information of individuals who have given their explicit prior consent to receive communications through the ReviewBoost service. You are solely responsible for ensuring that all individuals on any contact or customer list you provide have validly consented and have not withdrawn consent or opted out of receiving such communications.

You agree to defend, indemnify, and hold harmless Codex Reputation LLC (DBA ReviewBoost), its affiliates, and each of their respective officers, directors, employees, and agents from and against any and all claims, actions, liabilities, losses, damages, judgments, fines, penalties, costs, and expenses (including reasonable attorneys' fees) arising out of or related to any breach of the foregoing obligations or other improper use of the service by you or by any third party using your account or acting on your behalf. This includes but is not limited to claims arising from lack of consent, unauthorized data sharing, opt-out violations, and legal compliance breaches.

36. MISCELLANEOUS (EXTENDED)

Modifications to Terms: ReviewBoost reserves the right to modify or update these Terms at any time. We will provide you with reasonable notice of the modifications. Your continued use of the Services after the effective date of the updated Terms constitutes your acceptance of the changes.

Entire Agreement: These Terms constitute the entire agreement between the Client and Codex Reputation LLC regarding the Services. They supersede all prior and contemporaneous understandings or agreements relating to the subject matter herein.

Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be severed from these Terms. All other provisions will remain in full force and effect.

No Waiver: No failure or delay by either party in exercising any right, power, or remedy under these Terms shall operate as a waiver of that right, power, or remedy. To be effective, any waiver of rights by ReviewBoost must be in writing and signed by an authorized representative.

Assignment: The Client may not assign or transfer any of its rights or obligations under these Terms to any third party without the prior written consent of ReviewBoost. ReviewBoost may assign or transfer its rights and obligations freely to an affiliate or in the event of a merger, acquisition, reorganization, or sale of all or substantially all of its assets.

Relationship of Parties: The relationship between ReviewBoost and the Client is that of independent contractors. Nothing in these Terms shall be construed to create a partnership, joint venture, franchise, or agency relationship.

Force Majeure: ReviewBoost shall not be liable for any delay or failure to perform its obligations if such delay or failure is caused by circumstances beyond its reasonable control, including natural disasters, acts of government, war, terrorism, civil unrest, strikes or labor disputes, Internet or telecommunications outages, power failures, fire, epidemics, or pandemics.

37. REFERRAL PROGRAM TERMS

ReviewBoost may offer referral rewards or promotional incentives from time to time. Unless otherwise stated in writing, referral rewards are only issued when both the referring client and the referred business become active paying subscribers in good standing at the time the reward is issued. Referral rewards are not available for trial accounts, inactive accounts, paused accounts, or accounts with overdue balances. Self-referrals are not permitted. Businesses operating under the same ownership, brand, franchise system, corporate group, or parent company are not eligible to refer one another for referral rewards. ReviewBoost reserves the right to deny, revoke, or reverse any referral reward if the referral is determined to be fraudulent, abusive, or in violation of these Terms. ReviewBoost may modify, suspend, or terminate the referral program at any time without prior notice.

38. CONTACT US

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us: